workflow guidelines

Complaint Processes

Admissible hotline: (+86)-755-83 288 346

  1. Customer complaints
  2. Customer service record complaints
    • To determine whether the complaint is established
  3. To determine whether the complaint is established
    • Respond to customers within 24 hours
  4. Determine the handling of complaints responsible departments
  5. Responsible departments to analyze the cause of the complaint
    • Determine the specific responsibilities
  6. Processing proposal
  7. Submitted to the competent leadership instruction
    1. Customer service staff inform customers
    2. The implementation of handling responsibilities
      • The Complaint Form Management (archive)
    3. Implementation of treatment programs (five working days)
  8. Summary evaluation