Admissible hotline: (+86)-755-83 288 346

1. Customer complaints
2. Customer service record complaints
   • To determine whether the complaint is established
3. To determine whether the complaint is established
   • Respond to customers within 24 hours
4. Determine the handling of complaints responsible departments
5. Responsible departments to analyze the cause of the complaint
   • Determine the specific responsibilities
6. Processing proposal
7. Submitted to the competent leadership instruction
   1. Customer service staff inform customers
   2. The implementation of handling responsibilities
      • The Complaint Form Management (archive)
   3. Implementation of treatment programs (five working days)
8. Summary evaluation